1. Please go to the official website and log in to "Members" page. From there, click "Data Management" and click “Apply to download personal data” to submit your request.
2. You can also access the Pixsee App's "assistant" page and click on "pixsee cloud." and then select "download account data” to submit your request.

It takes 2-7 working days to process the requested data. A download link will be sent to your email once the process is complete. Please make sure to check both your inbox and spam folder as the download link is only valid for 20 days. The downloaded data include photos and videos from the album on your Pixsee App’s account in a compressed file. If there are multiple files at once, they will be compressed into multiple files and provided with separate download links. In addition, you must wait for 7 working days before making a new download request.