If you experience trouble with changing or resetting Wi-Fi connection, please check the following items:
1. Please make sure only the adapter plug supplied by Pixsee device is used.
2. Please make sure network connection on your mobile device and Pixsee device are stable.
3. Please make sure Pixsee device shows a blue flashing light. If it doesn't, press and hold the Wi-Fi button on Pixsee device until blue light flashes.
4. Please make sure Pixsee device and mobile are connected to the same Wi-Fi network.
5. Verify the Wi-Fi password is correct.

If the above information has been verified, please continue with the steps below:
1. Please turn off your Wi-Fi router and turn it back on after 5 mins, and reset Wi-Fi on Pixsee App when internet connection is available.
2. If you are still experiencing trouble, please check if both 2.4GHz and 5GHz band are availabe at your home Wi-Fi. Please switch from one to the other band option to set up connection.
Note: When resetting Wi-Fi, please make sure pixsee and mobile device are connected to the same Wi-Fi.

If you are still having trouble, please unbind Pixsee device from current account and pair again.

*Please note : After resetting pixsee, the Playback Video will be deleted.

With iOS 18, Apple has updated its "Local Network" privacy settings. To ensure your Pixsee camera works properly, please note:
1. If the "Local Network" permission is disabled for the Pixsee App, your phone won't connect to Pixsee even when both devices are on the same Wi-Fi network.
2. Solution:
*Go to "Settings" > "App" > "Pixsee"
*Ensure "Local Network" permission is enabled

If connection issues persist after enabling:
1. Restart your phone
2. Relaunch the Pixsee App

If you still experience connection errors after trying all the above methods, please contact Pixsee helper for further assistance.